AI may even examine a customer interaction and realize the customer’s sentiment and intent. This enables the bot to discover constructive, adverse, and neutral language so it may possibly route tickets to an agent correctly if a handoff is important and minimize escalations because of sentiment detection. There are plenty https://americanjainidentity.domains.uflib.ufl.edu/education/blog/learn-about-tidio-and-using-ai-customer-service-for-your-business